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FedEx screwed up a big package for my company this summer. We left it at the drop box at one of our contractors, and then called to track it in the morning. They had no record of it. We called to contractor, who said that all of their stuff from the dropbox had been picked up. I spent about 4 hours on the phone with FedEx and our contractor. Fed Ex kept saying they hadn't picked the packages up, the contractor kept saying that they weren't there. We ended up spending a couple hundred dollars to get the contents there by other means.
Two days later, the packages show up at our doorstep. Seems we'd had a $20 bill overdue (my boss lost and got reissued the card that was listed on the account, so the number they had was no longer good), so the packages never got entered into their system. Nor did they tell me, during the 4 hours I spent of the phone with them, that there was a problem with our account that might have interfered with delivery (obviously we'd have paid the damn bill).
Not only did they not tell me about the problems with our account, tell me they did not have the package when, if fact, they did, and did not deliver packages essential to the biggest contract our firm had ever gotten, they tried to charge us for sending the packages from the drop-box at the contractor to our office.
So yeah, I don't use FedEx anymore.
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