searched for this, got blank pages
there was an article about this in USAToday quite a while back
but here is a site with some of the valuable info you need to speed up your customer service interactions over the phone
https://www.quickbase.com/db/bam6rdiey?a=q&qid=5
Quote:
Astoria Federal Savings 800-ASTORIA When you hear the womans voice press zero. Will transfer right away to a human.
Bank of America 800-900-9000 Hit zero twice, after menu choices play
Bank One 877-226-5663 Press 0 thru the options to get a live person
Chase 800-CHASE24 Hit five, pause, then hit one, four, star, zero
CIBC 800-465-2422 Enter card# and pin, then press 0
CitiBank 800-374-9700 Zero
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doesn't paste well, but check it out