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wolf · 09-15-2005, 11:36 AM

I recently bought an HP 1610 Multifunction printer, scanner, copier. All of the sudden it wouldn't grab any paper. It would engage the rollers and try to grab them, then it would say out of paper. I did a real time chat with HP about the issue, we spent about 15 - 20 minutes trying different thing (resetting the device, media sensor calibration... etc). Finally they said that it was obviously a problem with the printer. So they are sending me a new one free of charge. They aren't even making me pay shipping. Incredible, they are really trying to step up their customer service, which is nice since most companies seem to be letting it slip.

09-15-2005, 11:36 AM	#1 (permalink)
wolf Ravenous Location: Right Behind You	Incredible HP experience I recently bought an HP 1610 Multifunction printer, scanner, copier. All of the sudden it wouldn't grab any paper. It would engage the rollers and try to grab them, then it would say out of paper. I did a real time chat with HP about the issue, we spent about 15 - 20 minutes trying different thing (resetting the device, media sensor calibration... etc). Finally they said that it was obviously a problem with the printer. So they are sending me a new one free of charge. They aren't even making me pay shipping. Incredible, they are really trying to step up their customer service, which is nice since most companies seem to be letting it slip. __________________ Thousands of years ago, cats were worshipped as Gods. Cats have never forgotten this.