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My employees (service technicians) would be called blue-collar workers during my parents' day and age. Hubby and I have invested a great deal in technical training and developing people skills with our people. It is common to hear from our customers how impressed they were with our technicians "professionalism" both in their knowledge of the services they are providing, the outcome of their work, and how they "present" themselves. "Professionalism" is a term that has many meanings.
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