First of all, have her calm down and breathe. (Heh, I've had messages from my sister like that on the answering machine.)
Second of all, unless the HDD is dead, the info should probably still be there. Using a Restore disk will probably WIPE OUT THE HARD DRIVE!!! You don't want to do that...yet.
Try booting to a bootable linux cd such as
knoppix. If you don't want to try this yourself, try the college geek-squad as others have mentioned.
I recently fixed a laptop for someone's daughter here at work. I was able to boot to the CD and move everything to a external HDD via USB, run the restore disk and replace the documents.
Bottom line: there's still hope.