As mikesty stated,
there's usually a tech support/help group for any students that have problems with the pcs. With this situation, it's best tackled hands-on [pardon the pun, I couldn't resist
] with a variety of problems that could have happened.
Script errors ? It's possible that she might have gotten a nasty virus and/or spyware on the computer already, especially if she's running Internet Explorer [with activeX]. Make sure she has protection [Firefox, spybot, anti-virus, etc.] in the future, so you don't receive anymore phone calls at 1 AM near mid-terms because she had a paper due.
Catcha back on the flipside,
will. [fellow college frosh...hint...hint....]
PS - Getting a USB key is convenient for transporting assignments from labs to personal pcs and what not. She can buy one of those [anywhere from $20 to $100, depending on the size, though unless she has a class with video or photography, a 256 MB would probably be enough]. In this case, if she had the assignments stored [or backed up] on that, she can take the work and finish it in the library or pc lab.