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Where does she go to college? Unless it's some crazy arts school, there's bound to be heaps of nerds somewhere. She might have to take a trek to some nerd-infested area, but they'll help her out. Seriously, this is such a vague and tough problem to diagnose over the internet. It would be best if she did a little looking and found someone on campus to give her a hand.
How did she go about shutting it off? It's confusing that she went from what sounds like IE script errors to not turning back on, maybe she did get virus pwned.
Cyrnel has teh right idea with the HDD ..... but laptop HDD's are 2.5in and follow another specificiation...
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