I hope someone here can help me out on this. I got a call from my sister the other day telling me that her laptop croaked on her. From the info I got, it sounded like it could be a virus problem so I told her to update everything and see how it goes. It didn't help so I had her type everything up and email it to me. Below is what she emailed. I'm a Mac guy so I'm limited in what I can advise with her "PC" problem.
Thanks for any help.
Quote:
Compaq Presario 2100
2 years old
AMD Athlon XP Processor
1.79GHz, 448 MB RAM
50%+ free space on hard drive
Windows XP Professional Version 2002, Service Pack 2
Norton Internet Security/Antivirus software updated today (after 30 day renewal laps)
Personal Firewall and Wireless router firewall
Windows updates automatically run daily
Problem -
The computer will flash to a blue screen with some text on it and then shut down and reboot without warning. Can't tell what's on the blue screen because it disappears too fast. The first time it happened (3 days ago) it shut down and rebooted two times in a row (did not even finish the first reboot when it shut down for the second). It happened once yesterday while unattended, once this morning after 4 hours of use, and once tonight after 30 minutes of up time. After reboot, as the desktop starts to come back, there is a warning that Nortons has been turned off and the computer 'is at risk', then there is a Windows Security Warning window. Three of the 5 times this has happened, the active desktop disappears and must be 'reinstalled'.
This event has occurred after a variety of active usage times, a variety of down times, with various programs running or with only one program running.
Have run Norton Antivirus, Spybot and Spyware Blaster. All clear except for Spybot which finds a "DSO" exploit which is says it repairs but after a 2nd and 3rd run it is still there.
HELP!!
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I asked her to also Google her BSOD and let me know what it looked like. She said that this screen (
link) is more like what she sees than anything else Google supplied (but I'm assuming not an exact match).
If you need more specifics, please post and I'll get an answer for you. Again, thank you.