When I worked for Fred Meyers we got secret shopped. It never happened to me over the course of my tenure there, but it did happen to a couple of coworkers. Fortunately, all of us were so well-trained in the customer service principles FM practically nails to your forehead that no one ever got bad marks. A couple of people got 3 out of 4 on their marks and only got a little chat from the manager about remembering our 4 customer service ideals. If you got a 4/4 from being shopped you would receive a gold star to put on your name tag
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