Marvelous Marv

You got that right. The last time I called them because I'd been turned over to a collection agency (over a line I'd cancelled ten months before, but continued to accrue monthly charges without being sent statements), I was on hold for 20 minutes out of 55, and the fifth person I talked to tried to switch me back to the first one.

I never would have gotten the situation resolved if I didn't know someone in management.

I'm tempted to sign up under a name like "Bitch Dog" and then threaten to sue them.

It would serve them right, as horrible as their customer service is.

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"The problem with socialism is that you eventually run out of other people's money."
Margaret Thatcher