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I knew that when they started replacing computers with people that customer service would get bad. As you all pointed, out there is an general lack of respect on both sides, customers and customer service. While there are still people who have empathy, which is the base for respect, many people do not. I have done a lot of research on lack of respect and there are many causes. The main one that I found is media and other technology. The solidarity of these actions hinder social interaction and cause some to be jaded. The news is saturated with actions that should make people cringe, but it has become such common place that people generally don't feel anything. Family life can also have a huge effect. With working, over-stressed parents, the children are not getting the child-rearing that they so badly need. I also think that in general our country has become less formal. Looking at business attire can show you this.
As for the restaurant, I waited tables for about 3 years, and I never referred to tables in the way the NJ restaurant did. That is appalling.
I'm not sure what is going on in this country. But, there seems to be a societal problem growing and I hope that it gets fixed. As a teacher, I see children and honestly it scares me to think of them as our future. Lack of empathy is growing and soemthing needs to be done about. However, I am not sure what the answer is.
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Whatever did happen to your soul?
I heard you sold it
Choose Heaven for the weather and Hell for the company
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