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As it turns out, my wife works for a call center for an insurance company. Namely car insurance. We chat about her calls when she gets home, and she vents sometimes about how absulutely rude some people are. In short, most people call up, and when things aren't going their way, they threaten to talk to a supervisor to get something done. Little do they know, that the "supervisors" are nothing more than another group of call center employees who know a little bit more than the basic call people. These "supervisors" are not even that persons supervisor that they just spoke to.
My wife takes pleasure in people saying:
"You not helping me, and I would like to talk to a supervisor!"
My wife: "Absolutely sir/madame please hold while I connect you."
I think most people think that threatening to talk to a superior is going to bend that person to do what they want them to do. Little do they know that the compnaies thought of all this ahead of time. As a final note, my wife has the highest marks in her group, and is excellent at what she does, so good customer service is always number one with her, and should be with everyone.
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On a Mens room ceiling: "Why are you looking up here? The joke is in your hand."
"He who laughs last thinks slowest."
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