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Originally Posted by Cynthetiq
Most people think that because they are paying for it, they deserve to be able to yell, scream, and have a temper tantrum.
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Make no mistake...customers bear some of the brunt here, as well. I see no reason to belittle, berate, abuse, threaten, and generally mistreat those whose job it is to serve you. Where did we ever get the idea that that was the way to "get things done"? A little respect goes a long way...on either side.
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Originally Posted by Charlatan
Bill what do you expect when you leave your customer service to a bunch of people answering phones in a veal fattening pen... and then you pay them shit wages and randomly monitor their phone calls. I'm not surprised it breeds resentment.
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Not arguing. Not one bit. Companies are going to get the quality that they are willing to pay for. Same as the consumer. If you're satisfied with substandard, in order to save a few bucks...then that's what you're going to get. Let's use Comcast as an example, because they're handy. Does Comcast
care about their reputation? Is this the type of employee that they want representing their organization? In this case...apparantly not, but somehow I think that this was the pot finally boiling over. It's been simmering for awhile. Or...does Comcast not have any competition, to speak of, and therefore just collects income from captive consumers?