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Tilted Cat Head
Administrator
Location: Manhattan, NY
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Quote:
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Originally Posted by Bill O'Rights
Which...is as it should be. Did they really think that they wouldn't get caught?
I think that this brings up a larger, underlying problem, though. What ever happened to "customer service"? Granted...I'm, shall we say, a little more "seasoned" than a lot of you. But, I can remember when companies bent over backwards to actually "please" their customers. Boil it all down to the bone...and it's an issue of respect. I can remember walking into a business, and being addressed as Mr. O'Rights. Now, even at the bank, I'm addressed as "Bill" or, on a good day..."William", by kids whose benzoyl peroxide has yet to show any effect. Oh well...I suppose that's still marginally better than "How are you doing today, account number 61549873234?"
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I think that reminds me of the Falling Down scene in the Whammy Burger joint...
Quote:
[In the Whammy Burger]
Bill Foster: Why am I calling you by your first names? I don't even know you. I still call my boss "Mister", and I've been working for him for seven years, but all of a sudden I walk in here and I'm calling you Rick and Sheila like we're in some kind of AA meeting. . .I don't want to be your buddy, Rick. I just want some breakfast.
Sheila: You can call me Miss Folsom if you want.
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Customer service... we all want it done right, but do we want to do it ourselves? Most people think that because they are paying for it, they deserve to be able to yell, scream, and have a temper tantrum. Yep that gets someone more motivated than $10/hour that they get... 
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