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Company officials went through the records and identified two people who were involved with the name change and fired them, Andrews-Keenan said. It's unknown why the employees did it.
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Which...is as it
should be. Did they really think that they wouldn't get caught?
I think that this brings up a larger, underlying problem, though. What ever happened to "customer service"? Granted...I'm, shall we say, a little more "seasoned" than a lot of you. But, I can remember when companies bent over backwards to actually "please" their customers. Boil it all down to the bone...and it's an issue of respect. I can remember walking into a business, and being addressed as Mr. O'Rights. Now, even at the bank, I'm addressed as "Bill" or, on a good day..."William", by kids whose benzoyl peroxide has yet to show any effect. Oh well...I suppose that's still marginally better than "How are you doing today, account number 61549873234?"