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I have a problem with how tipping is looked at here in the US. It seems that people think that a tip is a mandantory thing. If the person waiting on us is not friendly, and service is bad we will leave barely anything and sometimes no tip. However, if they actually put some effort into their job, are friendly, or I can see they are working their butt off, we will not hesitate to go way over 20% We also go out of our way to let a manager know if the server is very good; I know that at all the retail or food places that I've worked positive customer feedback was a rarity.
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