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Take it to another body shop ASAP. It sounds like you could get the runaround from these bozos for a LONG time. I'm surprised the adjustor didn't call you. You should call his insurance company and ask to speak to him specifically.
Good Luck with all that frustration.
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"Always learn the rules so that you can break them properly." Dalai Lama
My Karma just ran over your Dogma. 
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