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mal - I don't know if it's true for you yanks, but up here we're entitled to choose which shop fixes our car. The insurance company will go for the lowest bidder and try to get you to use them, but you have every right to use your own guy if you'd rather.
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I wake up in the morning more tired than before I slept
I get through cryin' and I'm sadder than before I wept
I get through thinkin' now, and the thoughts have left my head
I get through speakin' and I can't remember, not a word that I said
- Ben Harper, Show Me A Little Shame
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