Those can be involved. Here's MS' general purpose recovery process.
http://support.microsoft.com/default...;EN-US;Q307545
It assumes she has bootable install disks. If it's a Dell or other OEM install things change and you'll probably need to come back for another version.
I'm assuming you'll be closer to the system to help? Trying to walk someone through this by phone would match one of my worst nightmares.
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There are a vast number of people who are uninformed and heavily propagandized, but fundamentally decent. The propaganda that inundates them is effective when unchallenged, but much of it goes only skin deep. If they can be brought to raise questions and apply their decent instincts and basic intelligence, many people quickly escape the confines of the doctrinal system and are willing to do something to help others who are really suffering and oppressed." -Manufacturing Consent: Noam Chomsky and the Media, p. 195
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