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I owned a pizza shop and it is hard to please everyone in how you make your product, eventually, I worked to please myself and did quite well..... till I gambled it away but that's another story.
As the owner I would have offered to satisfy her and if she kept bitching, I'd simply state that I appreciated her business but her actions were disturbing other people's meals. I'd then offer her a raincheck for a free dinner and ask her to leave and comeback when she was in a better mood.
Sometimes, people just are in bad moods and look for reasons to complain and since you are providing a service to them, they feel they can find a reason to complain and take their bad day out on you.
It happens, I've done it, not intentionally but I have done it. I have seen good friends, who are normally calm and cool do it. If you work with the public and take it personally, you'll go nuts. You just take the good with the bad, but in the end as the service provider, if someone crosses that line you simply ask them to leave and come back when they are calmer so that you can discuss how to satisfy them.
Sometimes they are pricks and never come back and sometimes.... sometimes they come back and appologize and you are able to work out a beneficial and acceptable agreement.
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I just love people who use the excuse "I use/do this because I LOVE the feeling/joy/happiness it brings me" and expect you to be ok with that as you watch them destroy their life blindly following. My response is, "I like to put forks in an eletrical socket, just LOVE that feeling, can't ever get enough of it, so will you let me put this copper fork in that electric socket?"
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