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Spotila · 07-02-2005, 09:23 AM

Hiyo,

So 3 months ago I bought a 160gb Seagate HDD. Assuming it was in good shape being brand new and all, I moved all my important files onto it. My music, important documents, albums upon albums of pictures I've taken, and so on and so forth. They'll be safe there, I thought to myself.

Alas, I was wrong. A few days ago I was transferring data from a smaller HDD (a Maxtor 40gb, my master drive) to the Seagate drive, and suddenly an error pops up saying the files cannot be copied. I click ok, try again, and quickly realise the drive is not being detected. I restart the computer, still not. I inspect the drive quickly while it's running, and low and behold it's making a clicking sound. Assuming this is bad, I remove the drive from the computer. I reboot the computer and do some research on the problem.

So apparently a clicking means there's something wrong with the heads (could someone elaborate on this?). Also, if it's clicking it is unwise to have it running at all, so I have only tried it once more since this happened (while running seagate diagnostics (which revealed nothing)). After much more research I found some pretty interesting ways to supposedly cure this problem, even if only temporarely. These include freezing the harddrive, knocking it on the top with your knuckle, and so forth. I've yet to try any of these being unsure if they'll do more harm than good. So the first question is, what suggestions can you give me to perhaps get it running long enough to copy the stuff of it?

Now, the drive is under a 1 year warrenty. I've only had it for three months, so it is covered. However, I would be heartbroken if I couldn't recover the data off it. Assuming it's possible, I would prefer I got it off before I replaced the drive. My main concern is that the warrenty will cover replacement, but it is probably doubtful it will cover data recovery aswell, right?

Logically it should, as it's evidently a defective product. My argument would be that upon buying the drive I assumed it was safe and moved all the valubles onto it. But when money is involved people don't think logically

. So the second main question is, what's the deal with data recovery? Is it expensive? If so how expensive (in $NZ if possible :P)? Is there any chance it will be covered by warrenty?

For reference, the drive was purchased from Supercheap Computers, in Auckland NZ. http://supercheappc.biz/site/

Many thanks to anyone with helpful information, I'll answer any questions you might have also.

Cheers,
Paul

07-02-2005, 09:23 AM	#1 (permalink)
Spotila Tilted Location: NA	Hard Drive Clicking, Not Detected Hiyo, So 3 months ago I bought a 160gb Seagate HDD. Assuming it was in good shape being brand new and all, I moved all my important files onto it. My music, important documents, albums upon albums of pictures I've taken, and so on and so forth. They'll be safe there, I thought to myself. Alas, I was wrong. A few days ago I was transferring data from a smaller HDD (a Maxtor 40gb, my master drive) to the Seagate drive, and suddenly an error pops up saying the files cannot be copied. I click ok, try again, and quickly realise the drive is not being detected. I restart the computer, still not. I inspect the drive quickly while it's running, and low and behold it's making a clicking sound. Assuming this is bad, I remove the drive from the computer. I reboot the computer and do some research on the problem. So apparently a clicking means there's something wrong with the heads (could someone elaborate on this?). Also, if it's clicking it is unwise to have it running at all, so I have only tried it once more since this happened (while running seagate diagnostics (which revealed nothing)). After much more research I found some pretty interesting ways to supposedly cure this problem, even if only temporarely. These include freezing the harddrive, knocking it on the top with your knuckle, and so forth. I've yet to try any of these being unsure if they'll do more harm than good. So the first question is, what suggestions can you give me to perhaps get it running long enough to copy the stuff of it? Now, the drive is under a 1 year warrenty. I've only had it for three months, so it is covered. However, I would be heartbroken if I couldn't recover the data off it. Assuming it's possible, I would prefer I got it off before I replaced the drive. My main concern is that the warrenty will cover replacement, but it is probably doubtful it will cover data recovery aswell, right? Logically it should, as it's evidently a defective product. My argument would be that upon buying the drive I assumed it was safe and moved all the valubles onto it. But when money is involved people don't think logically . So the second main question is, what's the deal with data recovery? Is it expensive? If so how expensive (in $NZ if possible :P)? Is there any chance it will be covered by warrenty? For reference, the drive was purchased from Supercheap Computers, in Auckland NZ. http://supercheappc.biz/site/ Many thanks to anyone with helpful information, I'll answer any questions you might have also. Cheers, Paul