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wdevauld: Thank you for your suggestion. It worked wonderfully.
Shortly after posting this question, the download for the Ultimate Boot CD finished. I booted up the computer and still had the ghosted backspace key.
You have NO idea how disappointed I am because I thought I may stumble upon a really difficult to place computer virus and learn a few things about the innards of Windows (as we so often do in these cases).
Now I have to tell the owner of the laptop that he must buy a new one (or give his left arm to repair this one).
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"You looked at me as if I was eating runny eggs in slow motion." - Gord Downie of The Tragically Hip
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