To me it clearly sounds like she was giving you a bit of a hard time. I understand the rules, but you are from the area, had been there before, were obviously the person on the ID and the check was valid. She was possibly having a bad day and taking out on you.
I've run into snafus at banks or other institutions and the service reps always made it known that they were "bending" the rules a bit, but knew YOU were okay...
It makes you want to give them your business and gives you a good "I'm special" feeling, which is good business. Some employees would be more autonimous than this teller; kudos to you for asking to see the manager when that person was not helpful. (and more credit for being a mature, professional adult about it.) Next time you won't wait the 10 minutes, you'll ask to see the manager in 2. To that teller you had to deal with, I'd say, "Thank you, Teacher. Good lesson."
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Believe nothing, even if I tell it to you, unless it meets with your own good common sense and experience. - Siddhartha Gautama (The Buddha)
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