Quote:
Originally Posted by Demeter
guthmund,
it isn't that she was closed minded, but she could likely get fired for not following company protocol. Losing her job so you could cash your check isn't a smart move on her part.
However, when she realized she could not help you, she should have called a supervisor or manager immediately to see if they could assist you. That's what good customer service is all about. If you cannot help someone, find someone who can.
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I would concur completely
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name's Bramage, Dain Bramage
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