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I don't know too much about company VoIP phone sytems but for home use I have been extremely satisfied. I am overseas and the cost of phoning Canada from Japan was unbelievable even using phone cards.
I used Dialpad through the computer first with a headset and had probably a 70% success rate and a lot of echos and static to go with my connections. A year ago, I bought one of those Cisco ATA boxes that hook up directly to the cable and bought a regular cordless phone and...holy moly, what a change!!. I would say 99% crystal clear success. Most of my friends think I am calling outside there house it's so clear.
It's going to take time for all the bugs to be ironed out, especially with many phones using cable at once but I think it's going to be worth it in the long run. I love my VoIP phone service and soon I will have a number in the States my family and friends can use to call me here in Nippon...cool.
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Life's jounney is not to arrive at the grave safely in a well-preserved body, but rather to skid in sideways, totally worn-out shouting, "Holy sh*t! What a ride!" - unknown 
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