I find her dismisive behavior towards you very odd, and I find it even more strange that she'd spend 10 minutes discussing the situation with you. (Please don't misunderstand me, I am not questioning your story, rather, her actions.)
I've worked as a line servicing monkey in one respect or another throughout college, and the first and most valuable trick I learned was that if I even smelled a hint of dissatisfaction from the customer, to offer them a manager right away. That way, their problem got resolved quickly, and they got the hell out of my way so I could service other patrons.
While I see the common sence in her sticking to policy (if only to cover her ass) I don't see the logic in A) your ID being invalid in the first place or B) her waisting 10 minutes of both your lives when, to me, a good customer service rep would have called a manager for you far sooner.
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