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Originally Posted by Demeter
That's why I wrote this...
However, when she realized she could not help you, she should have called a supervisor or manager immediately to see if they could assist you. That's what good customer service is all about. If you cannot help someone, find someone who can. 
The bank manager could assist you when the teller couldn't because he has more pull. Managers bend rules all the time to satisfy customers, however, if I did the same...boot right in the behind. |
I know. Several people commented, but you put it the nicest, so, I quoted you.
So, I return the wink to you....