Second post...apparently I rambled a bit too much...
Quote:
t isn't that she was closed minded, but she could likely get fired for not following company protocol. Losing her job so you could cash your check isn't a smart move on her part.
However, when she realized she could not help you, she should have called a supervisor or manager immediately to see if they could assist you. That's what good customer service is all about. If you cannot help someone, find someone who can.
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I am afraid I wasn't all that clear. I wasn't upset with her for doing her job. I was upset that she couldn't see outside the confines of her cubicle. I was upset because instead of trying to find a way to help if she could, she chose to dismiss me quickly and out of hand. Like I said, she seemed more interested in moving the line rather than pointing me in the right direction. I wasn't making a scene, just politely making a few inquiries because I didn't understand. If she had exercised a bit of common sense and simply answered my questions, or for that matter summoned her superior to explain and answer my questions rather than trying to ineffectually bum rush me out of the bank, I wouldn't have been upset at all.