A few months ago I was trying to provide evidence of my address to a bank. They needed certain types of proof that I lived where I said I lived. Unfortunately I had no way of proving it at the time, and it would take several weeks for other paperwork that they would accept to come through. They suggested I get a UK driving license as proof. So I looked into getting a UK license and it turns out they didn't need any proof at all about my address - they'd take my word for it. So for the license application I could have said "123 Main Street, Anywhereseville" and they'd print up a license for me. I went back to the bank and asked them if they realized that they took the license's word for my address, even though the licensing authorities didn't need any proof. Of course the bank teller was a young guy who looked all of fifteen years old and he didn't seem to care, or didn't know what I was on about.
I'd say it's similar to what you experienced, guthmund. The teller is just doing their job and following the rules. Even though it might be a shit paying job, it is their job and they want to keep it. I do agree that your teller should have asked a manager sooner and let them sort it out.
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