guthmund,
it isn't that she was closed minded, but she could likely get fired for not following company protocol. Losing her job so you could cash your check isn't a smart move on her part.
However, when she realized she could not help you, she should have called a supervisor or manager immediately to see if they could assist you. That's what good customer service is all about. If you cannot help someone, find someone who can.
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I am not bound to please thee with my answers.
William Shakespeare
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