Originally Posted by Psycho Dad

Likely the cashier isn't either. She simply has to follow the rules and or instructions given to her by her employer. While she was likely certain you were who you said you are, she has to protect her job as well. The manager is in a postion to override the rules unlike the cashier.

Every time someone has something like this happen, they always assume it is the person behind the desk's fault (I pity the customer service people for the airlines when a flight is delayed/cancelled). Go back to the store today and get your shoes