Quick bits...
Verizon DSL wouldn't work and it took them a month without a resolution. They would tell me a worker came by the house and they never did - I was at home the whole day. I cancelled Verizon and switched to Covad whose tech fixed the problem in 30 minutes - Verizon had previously installed a noise filter on my line at the box. Removed it and DSL was fine. I informed Verizon of this and they told me they didn't have to do anything because they're regulated by the government.
Jump over to Gizmodo and you can view some other Verizon DSL support experiences.
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