I'm a network tech for the company I work for(small computer company, lots of business clients), I've seen lots of stupid stuff.
Yesterday a client calls and says that her DSL modem (SBC provided, we set up) has no light on the front of it and she has no internet. I ask her to check the plug, she says its plugged into the back of the modem fine, power button has no response. I drive 40 minutes to herr location to climb under the desk and plug the power bar back into the outlet. Problem fixed for ~$65 for the drive time and call.
I've had Roadrunner cable go out at my house before. Called RR, they say they can ping modem fine, no problem on their end. Still no 'net. Call and argue for 3 days, they send a tech to my house. Tech checks inside, says there is a problem, climbs the pole ans says that it is a line problem but he can't fix line related problems ( a ....line tech has to do that!!!!!). Ask for an ETA and I get "Well since this is residential, probably 2-3 weeks." Grrr. 3 weeks and 1 day later, my internet starts working. No call to tell me, no "sorry, we will take that time off of your bill", no nothing. I called and bitched for a week to have those 3 weeks of no service removed from my monthly bill.
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I am not a vegetarian because I love animals; I am a vegetarian because I hate plants. -- A. Whitney Brown
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