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Problem solved. He did not do what he said he did. He was not playing a game on the internet. He needed to unplug the cable modem to play whatever he was playing, therefore no internet connection. Either he did not explain it right, or she did not understand him. Sorry to have troubled you with such a trivial problem, and thank you for your responses.
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"Toughness is in the soul and spirit, not in muscles." ~Alex Karras
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