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The housecall stuff is not a cure all, it assumes your computer works well enough to go to websites and allow that sort of thing. : p
Also I recommend getting rid of internet explorer, download firefox ( look it up on google) You can even carry over your bookmarks, which should solve any problems your dad has. I also second getting more RAM, as Dell typically gyps its customers with low RAM. It's dirt cheap and easy to install. Just make sure to get the same kind as the first one.
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