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Well even if you bought the pc custom made it should still have come with a installation disc and cd cover it might be on that or look on the side of your pc(the actual box) and find the little sticker there is the numbers on
I dont have the solution to your problem other that that but I know that you can call MS and tell them your problem and if everything checks out they will give you a new code or something of that nature.
It happened to a friend of mine and that is how we solved it.
Good luck
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