|
Lately I have been experiencing severe burnout at my job. We have been understaffed and volume picks up at this time of year. Not a good combo. Add to that an unusually high number of bad claims where nothing goes right, exceptionally pissed off customers, shops trying to scam extra work off of you because this is the slowest time of year for them because they think of warranties as free money, and you have a recipe for disaster.
It took a year at this job but I finally lost my cool with a customer today. This was the third 20+ minute phone call I have had with this woman about her claim, which we are covering, but not doing it the way she wants. I have explained multiple times during the calls how I reached my decision and how it honors the contract, and she just lakes the basic intelligence to comprehend. I finally snapped at her and hung up. Combined with everything else I have been feeling a lot of physical discomfort from the stress. I was feeling better when I got home and settled down for awhile, but just reading this thread has me stressed out again. I need a new job.
|