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I have to admit, I use sir or ma'am when on the phone at work and dealing with a particular harried or frustrating client. It deescalates their frustration, and helps me get the call back on track. In every day conversation, I rarely use sir and ma'am, and if I do, it's in the form of affection.
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Calling from deep in the heart, from where the eyes can't see and the ears can't hear, from where the mountain trails end and only love can go... ~~~ Three Rivers Hare Krishna
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