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Sounds like your friend needs the scanner's scan module. Any program you install, free or paid, will call up the scan module to do the actual scanning. It should be fairly easy to find the correct driver, locate the label, usually on the under or back side of the scanner. Find the make and model then Google it up, should be easy to find. Download the drivers needed and install it. Irfanview is a great free program that can acquire image from the scanner. If you have trouble finding the driver, post the make and model here and the rest of us geek heads can help looking it up.
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