One of my friends picked up an Alienware a while back and they really seemed to have their act together. They kept him updated on the status of his order, and gave it to him in more or less a timely fashion. When he got the machine, it worked great and they gave him a binder that listed all the information that was pertinent to the machine, like, identifying everything slot on the back of the computer.
As far as I know, he was pretty pleased with the purchase. I'll ask him to post his experiences on here.
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