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Then I guess I would call Dell TechSupport and say WTF.
Tell them what you've already done, don't let them push you around if they start to. Stay on their ass. Write everything down, names, case numbers, etc...
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"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."
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