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Hardknock · 03-11-2005, 12:13 AM

Another thing about that 20 day clause in the contract, it took me about an hour on the phone to get customer service to admit that that clause actually existed. At first, some guy in customer service tried to convince me that I was talking about "buyers remorse" regarding canceling the service within 14 days of when you first activated the account. I told him the exact page number and how many paragraphs down that page where it talked about that clause. His response was that he didn’t have a copy of the contract I was looking at in front of him. I found that to be a pretty lame ass excuse. After 15 minutes of going round and round with him about this, I demanded to speak to his supervisor. The sup tried to tell me the same thing. I tell him the same thing I told his subordinate. Another 20 minutes wasted. Then I went through the corporate discount department (I was getting a corporate discount from my job at the time) and told them the same thing. After explaining everything to her for 20 minutes and about a total of 15 minutes on and off hold, they finally agreed to let me out of my contract. This was in mid November.

And to top it off, they are still charging me for stupid shit. One example, I was in Orlando for a week between the first and second hurricanes last August and I got a "hazard discount" which amounted up to $375 of credits posted to my account. This is after my account was cancelled mind you. When I called them up to ask them "what the hell is this?" They told me that I got credits because I was in the area of the hurricanes. My response was that my home calling area wasn't Orlando and I shouldn't be getting these credits. I know, I should have kept my damn mouth shut and took the credit but first, the account was already cancelled and I thought to myself, damm that’s almost a year's worth of free cell phone time. second, I started thinking ahead and wondered, if they were going to cut me a check for this credit because my account was cancelled I'd have to pay it back anyway so I might as well call them to tell them not the send a check in the first place. Coupe months later, I'm still getting statements from AT&T/Cingular saying I still have this $375 credit on my account. I call them again and ask "WTF? Why am I still getting this statement? Are you going to cut me a check or not?" They finally say no because the account is cancelled (duh, dumbasses I say) and they will zero out the account. Now, towards the end of last month, I get another statement saying that I now owe $85 in taxes because they just now found out that they shouldn't have given me those hurricane credits in the first place and I owe back taxes. I call them AGAIN literally pissed off saying that I will not pay this and the guy is saying that "wow I don't get this either" So I'm put on hold while he talks to his sup. He comes back and says that I still owe the taxes. I come back and tall him this. "Ok, so you think that I owe these back taxes on this account for the two months after this account was cancelled for credits that you shouldn't have given me in the first place. Now, since I told your company back in November that I shouldn't have been granted those credits in the first place, you're making me pay for your fuck up?" "Hold please" Another 15 minutes wasted. "Uh, sir, since you've been through so much with our company we just decided to credit your account for the amount of taxes that you owe." I say ok. Knowing that that answer was bullshit since Cingular couldn’t admit their mistake, I just let it go because I didn't have to pay for it. Now, I'm hanging on to that statement until I get the next one showing a zero balance on the account.

Hence, fuck AT&T/Cingular. Too much hassle.

03-11-2005, 12:13 AM	#9 (permalink)
Hardknock Republican slayer Location: WA	Another thing about that 20 day clause in the contract, it took me about an hour on the phone to get customer service to admit that that clause actually existed. At first, some guy in customer service tried to convince me that I was talking about "buyers remorse" regarding canceling the service within 14 days of when you first activated the account. I told him the exact page number and how many paragraphs down that page where it talked about that clause. His response was that he didn’t have a copy of the contract I was looking at in front of him. I found that to be a pretty lame ass excuse. After 15 minutes of going round and round with him about this, I demanded to speak to his supervisor. The sup tried to tell me the same thing. I tell him the same thing I told his subordinate. Another 20 minutes wasted. Then I went through the corporate discount department (I was getting a corporate discount from my job at the time) and told them the same thing. After explaining everything to her for 20 minutes and about a total of 15 minutes on and off hold, they finally agreed to let me out of my contract. This was in mid November. And to top it off, they are still charging me for stupid shit. One example, I was in Orlando for a week between the first and second hurricanes last August and I got a "hazard discount" which amounted up to $375 of credits posted to my account. This is after my account was cancelled mind you. When I called them up to ask them "what the hell is this?" They told me that I got credits because I was in the area of the hurricanes. My response was that my home calling area wasn't Orlando and I shouldn't be getting these credits. I know, I should have kept my damn mouth shut and took the credit but first, the account was already cancelled and I thought to myself, damm that’s almost a year's worth of free cell phone time. second, I started thinking ahead and wondered, if they were going to cut me a check for this credit because my account was cancelled I'd have to pay it back anyway so I might as well call them to tell them not the send a check in the first place. Coupe months later, I'm still getting statements from AT&T/Cingular saying I still have this $375 credit on my account. I call them again and ask "WTF? Why am I still getting this statement? Are you going to cut me a check or not?" They finally say no because the account is cancelled (duh, dumbasses I say) and they will zero out the account. Now, towards the end of last month, I get another statement saying that I now owe $85 in taxes because they just now found out that they shouldn't have given me those hurricane credits in the first place and I owe back taxes. I call them AGAIN literally pissed off saying that I will not pay this and the guy is saying that "wow I don't get this either" So I'm put on hold while he talks to his sup. He comes back and says that I still owe the taxes. I come back and tall him this. "Ok, so you think that I owe these back taxes on this account for the two months after this account was cancelled for credits that you shouldn't have given me in the first place. Now, since I told your company back in November that I shouldn't have been granted those credits in the first place, you're making me pay for your fuck up?" "Hold please" Another 15 minutes wasted. "Uh, sir, since you've been through so much with our company we just decided to credit your account for the amount of taxes that you owe." I say ok. Knowing that that answer was bullshit since Cingular couldn’t admit their mistake, I just let it go because I didn't have to pay for it. Now, I'm hanging on to that statement until I get the next one showing a zero balance on the account. Hence, fuck AT&T/Cingular. Too much hassle.