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I've been having problems lately with calls dropping on my end. I'm not hanging up, but the call justs drops. Luckily it has only happened so far to nice, understanding customers. I'm not looking forward to having a call drop on somebody that is already screaming at me, and having to deal with them when they call back extra pissed because I "hung up" on them. I'm so thankful my work does not have automated menus.
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