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I often try to get the person's name when I call a company. Whoever I'm talking to I make a note of who it was and then try to respond to the company in regards to their performance. I've given a number of praises to people on more than one occaision. I've also actually had people at call centres actually hang up on me. The one time that happened the woman I got ahold of, I simply said "I just have one question for you..." and she hung up on me. I make sure I complained about it because there was no excuse for that. BUT when I complained I made note of the name and told the new person that I wasn't sure if the phones were having problems but that I felt it was rude even if she couldn't have answered my question she could have referred me to someone else. She hadn't even heard me out. It's possible that she had a phone connection problem but when I said that phrase she just said "Oh." Then I heard a click. It just sounded too purposeful. I've had a few experiences like that where they're actually rude to me. I try to be as pleasant as possible and quiet while they're looking things up. But if they're rude to me or give me the "It's not my responsibility" line then I'm gonna complain cause I rarely ask for much and if I do ask for much help I give them plenty of slack. When people tell me that it's not their responsibility my reply is - you're responsible to your company for the money you're earning - at least refer me to someone who CAN help me. It's the government offices that seem to hire the more rude employees. I've come upon about twice as many there who just couldn't give a crap what I want to know even when I ask as pleasantly as possible.
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"Always learn the rules so that you can break them properly." Dalai Lama
My Karma just ran over your Dogma. 
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