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I had a "Vice Pres" start giving me attitude the other day, and after explaining multiple times that what he wanted to go against Standard Operating Procedure, and could get me fired. He continued to give me attitude to the point that I broke down, and yelled into the phone "If you don't stop I WILL hang up on you!". He calmed down, and I was able to semi work with him, my manager sits directly behind me and did a golf clap as soon as I got off the line. She didn't say anything else.
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