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So if someone was nasty to you on the phone, and say you give them just a little bit of attitude back... will you get bitched at by your boss? Or do they understand and let it slide? Im not sure I could handle being bitched at and just having to take it...
My brother works for a tech support call center and told me that you should always ask if they have a survey you can fill out if you had a good experience with them, and usually they will just foward you to one that you can take on the phone.
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