Oh, and one more tidbit, just FYI to those of us who haven't had the call center experience, and I forgot to mention this one: We all know how bad the message system in the beginning sucks. The place I work for, you have to enter two pieces of info, on top of punching numerous options. . . . I've had to navigate it many times, and you never get where you want. We are aware. And there's not a damn thing we can do about it
But, here's a hint: To get through virtually any VRS - when the thing starts giving you options to push, try 0, or 0#, or #0 (be creative) It'll at least get you to a person. Then they can transfer you to the right place
