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I can feel you on the call center stuff. I just left my phone about 20 minutes ago and I can't seem to drink enough alcohol to get the memory of all those calls out of my head.
I've never worked Customer Service or Tech Support, but I've been a charitable cold-caller before, and I currently work in 3rd party voluntary collections for heavily delinquent second-chance credit cards. The collections is definitely a way better job, but we still deal with the same htings. The people eating doesn't bother me nearly as much as the totally unprepared people that call-in (we're both inbound and outbound, since I work manually, actually dialing my phone instead of using the computer aided dialer) and demand instant answers to questions that they don't even understand.
As for the constant requests for a supervisor, I'm the nice guy. If you insist on being transferred to a senior account rep or supervisor, you're not going to like the result. Unless they're just reading you the confirmation number for your payment you're probably going to encounter someone with a lot less patience and a lot more attitude than you think you got from me.
If nothing else, my call center experience has definitely left me more in tune to the feelings of the people that provide customer service and support to me in my personal life.
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it's all about self-indulgence
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