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because you go from hearing the client extremely well, to barely being able to hear them, to hearing the dog barking, or the child in the background crying, or others in the room talking, or co-workers jabbering. Sometimes following whether the person is relaying information to someone else, or is talking to you can become quite the challenge. I consider it nice to ask to be put on speakerphone. I guess it mentally prepares me for it.
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