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Originally Posted by kurty[B]
Speakerphone... It's just inconsiderate. I purposefully move my mic away from my mouth if I'm put on speakerphone without permission (ask permission to do so, I'm fine with that). The client then says something about barely being able to hear me, and usually picks the phone back up. I then move the mic back to my mouth, and continue working with the client.
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I don't understand this one. Several times I have wished I had a speaker phone when troubleshooting something on the computer instead of telling the call center that I have to put the phone down to disconnect something etc.. or trying to squeeze the phone between my cheek and shoulder when I type.
Why would a speaker phone bother you? It would never occur to me that it would be something to ask permission for from a support line person.